A few short months after beginning my MBA at Drexel University, I landed the role of social media strategist in Drexel’s Office of University Communications. With no professional marketing experience under my belt, I was suddenly responsible for being the digital voice of a prestigious institution with a combined social media audience of over 260,000 followers.
If you’re reading along in my series, you’ve staffed your social media team and determined the equipment you need to keep it going. In my final post, I’ll cover the core components needed for a sustainable program. Given the ever-changing nature of social media, this category of resources is just as essential as the other two; prioritizing them is an exercise in futility. This category encompasses everything that continues to build on a strong foundation for a social media program so it grows and innovates over time.
Recently I wrote about the common illusion that a campus social media presence doesn't cost anything. If you’re in higher ed social media, you know how untrue that is. My first post covered staffing a campus social media team—the required positions and skills your team needs. This week I’m covering everything physical you need for your team, from equipment to campus props. It hasn’t slipped past me that I’m preaching to the choir, but some of what I’m covering may be new to you. I also try to add real world examples from campuses I’ve worked on and anecdotal examples I’ve heard from colleagues. I think you’ll find some new nuggets in here and definitely some justification you can use to request resources you may not have.
I’ve never met a marketer who would tell you their department is fully funded and adequately staffed. Marketing is just one of those wishy-washy, nebulous concepts that can be extremely difficult to grasp unless you’re involved in the day-to-day work these professionals tackle. In higher education in particular, it’s easy for marketers and communicators to feel slighted, like our work is often overlooked and first on the chopping block when the time comes for difficult budgetary decisions. It’s common to celebrate admissions and development staff during times of high revenue—but institutions tend to forget about the communications pros who plan, create, and deliver key messages for those offices. And that’s a mistake.
It’s a common illusion that a campus social media presence doesn’t cost anything. I’m here to tell you not to fall prey to that illusion, and explain what’s involved in building and staffing a higher ed social media team (including costs) so you know what you need to get started or get leadership support your need for additional resources. This post, along with two additional posts publishing in April and May, are excerpts from Fundamentals of Social Media Strategy.
I'm well aware that this post is being published as campuses consider furloughs and layoffs. Please don't dismiss it as something to think about "when things get back to normal." Staffing your social media team is more important now than ever.
I've given many presentations on Reddit over the last few years and after many of them, an attendee will privately come up after and ask a question I’ve become used to fielding. It usually goes something like this.