Your campus social media manager’s job is never done. They’re on call 24/7, very few people understand exactly what they do all day, and their talent and expertise are regularly dismissed by colleagues and the general public. Often they’re not appropriately compensated for their skills, overtime hours, and the comments and DMs they monitor and respond to may hurt personally even if they're not meant for them.
Monitoring and listening seem like the same thing, right? It can be hard to understand the difference between these two activities. You’ve probably even used the words interchangeably. We’re here to tell you there are critical differences between them; differences that prove monitoring alone is not enough. Once you start listening, you’ll realize the moments and opportunities you missed when you thought you were listening.
The culminating representation of many years of hard work, exploration, change, and perseverance, graduation is a pivotal moment for grads and their friends and families, one they anticipate all year long. There are high expectations for everyone involved!
When developing a strategy to enroll Black students your first step is to yield. Historically, the Black student experience is riddled with disparities and broken trust, but you can activate change by reflecting and acknowledging your institution’s history with Black students and having the hard conversations. Next, prepare yourself to participate in a public conversation about advancing future Black lives in this country. Finally, secure the resources to build a community where Black students are truly comfortable, welcomed, and embraced.
It’s no secret that online spaces provide students with opportunities to connect to others and build community, but do you know how often that’s happening on your campus’s Reddit page? A quick peek at your page will often reveal questions, comments, and potential concerns—all right on a public page that anyone can see. Higher ed communicators are community builders, and understanding what happens on forums could help your campus grow a stronger real-world and digital community.
Looking back on conversation topics and trends we’ve seen in our five+ years of industry research, we see lessons and insights you can use moving forward to make the most of yield season (or the recruitment process at large) and build a robust incoming class.