Brain Waves Blog

Lions and bots and trolls—oh my! Online conversations provide organizations with honest thoughts and feelings from their audiences, but are all of those mentions actual people? Bots and trolls aren’t just for science fiction and fairy tales anymore. 

Higher ed social media is tricky. Once in a while, you’ll post a unicorn. Alumni competed in the Olympics, your basketball team made March Madness, the university president received a prestigious award. But the day-to-day content that makes you a consistent voice in the social media world results from intentional networking and subsequently reciprocal relationships.

In the first part of this series, we discussed segmentation strategies for owned accounts. Here in part two, we’re diving into some of the best ways to break down earned conversation. 

Have you ever heard the saying “How do you eat an elephant?” 

One of the most challenging parts of being a social media manager is dealing with the negativity—the complaints, the problems, the criticisms.  

Thanks to social media, the news cycle is now. Which means communications teams need to be plugged into their campus’s online conversation if they want to effectively monitor and manage a crisis.