The Difference Between Social Media Monitoring and Social Listening

Monitoring and listening—same thing, right? For most marketers, it can be hard to understand the difference between these two activities. You’ve probably even used the words interchangeably. We’re here to tell you that there are critical differences between them; differences that prove monitoring alone is not enough. Once you start listening, you’ll realize the moments and opportunities you were missing when you thought you were listening. 

Read More

We're Measuring Social Media Wrong

Why followers and engagement rate don't matter and how marketers should measure social media to better reflect campus priorities.

“Getting more followers” or “going viral” isn’t why campuses invest in social media. They invest because it’s a primary communication channel used to increase brand awareness and equity, build alumni affinity, recruit students by increasing applications or yield, or any other number of objectives found in a campus strategic plan. The metrics we use to measure it should assess those goals. Yet many social media managers and their CMOs are tied to vanity metrics like followers or engagement rate without a clear path to change. That’s one reason “Goals and Purpose” is the first chapter of my new book, Fundamentals of Social Media Strategy: A Guide for College Campuses. When campus social media efforts align with campus priorities, the way we measure social media changes.

Read More

Matching Metrics to Goals

What comes to your mind when you hear the words measurement or metrics? I've actually asked a lot of people that question and go into some of their answers in our new book. As a community, we need to get serious about measurement. If campus leaders aren't requesting metrics that accurately assess the results of your work, it's up to you to help them understand what metrics actually matter. They likely aren't easy metrics to measure—but they should help us make important decisions. 

Read More

Doing it By the Book: Data Segmentation, Validation, and Analysis

Y’all. Codebooks used in the research process seem insignificant, straightforward, unassuming ... and frankly ... boring. It’s technical. It’s documentation. It’s nitpicky. You split hairs in it. But guess what? They are, I argue, the most important, essential, and interesting element of a successful, rigorous, and adventuresome research process—especially with qualitative work (research dealing in words and not necessarily numbers). Wondering what in the world a codebook is? Read on.

Read More

What's Normal? Benchmarking Higher Ed News Sources

We’re sharing a sneak peek into the types of insights members of our new STREAM service get by digging into some aspects from the first report, Social Listening Benchmarks for Higher Education: January 2021. If you caught our last blog post, we explored social media as a conversation source and how you can analyze your campus’s online conversation against a comparable sample. Now we’re looking into news as a content source and how sites labeled or promoted as news sources can inform your content strategy. The posts should give you an idea of the depth of analysis and insight you can get as a STREAM member.

Read More

What's Normal? Benchmarking Higher Ed Social Media

We’re kicking off 2021 with a new way to approach data and analysis in higher education. STREAM is our new membership service that unites social listening research, digestible insights, and a private community of like-minded peers. Members are empowered to make informed, timely decisions based on social listening data and research addressing core areas of higher education like:

Read More