Brain Waves Blog

This spring, Gus Johnson graduated from the University of Wisconsin-Stout. In addition to his degree in digital cinema production, he's embarking on his career with almost 450,000 YouTube subscribers, 90 million video views, 28,000 Twitter followers, and 10,000 Facebook followers. The combination should give him a pretty decent foundation to pursue a career in filmmaking and acting in Los Angeles. And he'll be doing that without student debt, since he used the earnings from his YouTube channel and associated revenue streams to fund his education.

There’s a new kind of crisis on campus—the social media crisis. You know the one, the email interaction that gets posted to reddit, the tweet-gone-awry from an official account, or the local news story that catches the eye of someone influential online. Before you know it, a snafu that might have slipped under the radar in the past has sparked a national conversation, and there are literally thousands of people talking about the campus every day.

The definition of crisis is “a time when a difficult or important decision must be made.” To effectively monitor and manage a crisis and understand the decisions they need to make, organizations must be plugged into the online conversation. Strong, strategic social listening in a crisis ensures you know a crisis on campus is brewing before you get a call from your president, allows you to monitor the issue in real-time to inform your PR response, ensures campus safety, and mitigates brand impact.

With March Madness upon us, you might notice a higher prevalence of basketball mentions in your school’s online conversation, or just online in general. While athletics can bring helpful attention and money to your school, for staff members interested in other areas of the conversation, the focus on athletics can overshadow the academic conversation and targeted brand messages. Separating the athletics conversation from the rest of the conversation is possible and can be helpful in strengthening non-athletic conversations.

Brand benchmarking is one way to strategically use social listening. As a modern brand manager, you need to understand the online conversations about your brand to gain competitive insights and develop an effective brand strategy. One benchmark metric you can use to evaluate online reputation is share of voice.

Recently I found myself happy to be stuck in downtown traffic. It meant I had enough time to listen to Building a Modern Higher Ed Marketing Team in one sitting. This episode of Helix Education's Enrollment Growth University podcast featured an interview with Dr. Joseph Brennan, Vice President for Communications and Marketing at the University at Albany.