How to Use Data-Driven Marketing in Higher Ed

When I founded Campus Sonar, I wrote a blog post about the need for data-informed marketing in higher education. It’s been almost two years now and the industry has made progress, but I feel like we still have a ways to go. Recently, I contributed to a blog series for Adapt about data-driven marketing and current trends—and I realized I had a lot more to say (most of you won’t be surprised about that). So here’s part two of my thoughts on data-driven marketing, marketing trends, and the impact on higher ed.

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Brain Waves Blog: Forums as Focus Groups: Online Conversation to Offline Analysis Impact

Forums as Focus Groups: Online Conversation Analysis to Offline Impact

Social listening is changing the way economists talk about sexism and gender bias in the profession, illustrating how insights from online conversations can have massive offline impacts. Similarly, understanding conversations from audiences that your institution serves (e.g., professionals working in the field you’re preparing students for, alumni, or prospective students) can transform your marketing, program development, recruitment, or fundraising strategy.

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Online Presence = Higher Education Ethos

The 2019 Online Conversation Benchmarks for Higher Education: A Campus Sonar Social Listening Study opens with “[t]he internet is real life,” and continues with a discussion of how institutions of higher education can use the internet to connect with their communities. It goes on to say, “...the reality is that their online presence is a combination of what they say about themselves and what others say about them.” As soon as I read that, I realized the importance of this study. The combination of what institutions say about themselves and what their community says, if we remove the online part, is also known as educational or campus ethos, which is the story, narrative, or mission institutions build around themselves but don't directly control.

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