Brand and reputation management is one of the earliest and most significant applications of social intelligence. In the current higher ed landscape, reputation management issues surface almost daily. This broad topic stretches across all areas of campus and includes things inside and outside of your control. But you do have control over when and how you prepare for and respond to each situation.
We’ve shared our strategies and recommendations for how leaders can rebuild trust on campus, but it’s not always as clear-cut to put it into practice. When we developed our social intelligence research, we had the opportunity to share it with Rebecca Ehretsman, president of Wartburg College. She shared some thoughts on the implications of our research.
Last academic year ended tumultuously for many campuses with protests and graduation converging at the end of the semester. We’ve spent some time thinking about how campuses can reimagine, reframe, and rebuild their place in communities and society—and the public’s trust—amidst the current state of unrest in the Middle East and on many campuses. A key concern is understanding how to center our audiences and their needs when we know they’re far from homogenous.
Alumni are a valuable asset and nurturing relationships with them contributes to the future success of your campus. Proud alumni share their experience with others to potentially sway an undecided student or make a gift to help current and future students shine even brighter on campus. Their authentic campus outcomes stories strengthen audience connections and generate positive affinity for your brand.
This spring, we hosted virtual roundtables that brought more than 300 higher ed professionals together to discuss the value of a college degree, innovative strategic planning, and growing graduate enrollment.
At a macro level, the value of a college degree is a constant topic in higher ed. At a micro level, you invariably need to consider how that value relates to your institution’s brand. There are many indicators of value, as well as internal and external factors contributing to this drop in confidence. But, as contributing expert Mallory Willsea shares, the decline is countered by research from Axios that college grads have significantly higher earning potential—indicating that perception doesn't match reality when it comes to the value of a degree. We see this same gap in perception in our latest research on rebuilding trust in higher education.