Crisis Management

Phases of Social Media Crisis Management

Higher education social media managers operated in crisis mode for at least half of this year.

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Listen to Your Sonarian Senses: Lessons Learned from Crisis Monitoring

Crises happen. The ripples are felt in-person and online. While talking to every person affected

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Be Prepared: Response Chart Offers Guidance in Social Media Crises

You can never be too prepared when it comes to social media.

Social media managers, how do you

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Attack of the Clones: How an Audit Can Protect Your University's Social Media Trademarks

During my first week as social media manager at Texas State University (@TXST) I opened my

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Six #ProTips for Using Social Listening for Crisis Management

Whether you’re a social media pro in an enterprise environment or an aspiring thought leader

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Case Study: Monitoring Conversations around a Social Media Crisis

There’s a new kind of crisis on campus—the social media crisis. You know the one, the email

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If you're doing something interesting with social listening, we want to know! Tell us your story and how you're using social listening to drive strategy on your campus. Become a guest blogger for the #BrainWavesBlog.