Brain Waves Blog

Artificial intelligence (AI) is more than just a buzzword, it’s become woven into the fabric of everyday life. Picture a student searching where to go to college who is met with an AI summary at the top of the search results, or a parent typing prompts into a university chatbot to figure out when Move-In Day occurs, or a professor leveraging generative AI in the classroom to tailor feedback to individual learning styles. In all of these scenarios, you can use AI to center the needs and questions of individuals in your marketing strategy.

A strong brand is a strategic advantage. In good times it helps you grow faster, and during times of uncertainty and change it’s a powerful anchor. A strong brand means you have increased audience confidence, greater credibility among public and private stakeholders, and a foundation to make challenging and innovative decisions. Your brand isn't just about visibility—it’s about credibility and building trust over time.

Brand and reputation management is one of the earliest and most significant applications of social intelligence. In the current higher ed landscape, reputation management issues surface almost daily. This broad topic stretches across all areas of campus and includes things inside and outside of your control. But you do have control over when and how you prepare for and respond to each situation. 

As a marketing leader you have a lot on your plate. Between managing competing goals, responding to urgent requests, attending last minute meetings, satisfying tight deadlines, and more—it’s a lot. That’s why support is critical to your success as a leader and campus. Setting your team up with the right tools and resources empowers you to achieve your goals.