One of the things I love about working in higher education is the collegiality (I didn’t even learn what that word meant until my first campus job). Although institutions compete for many of the same students, many professionals freely share knowledge, experience, mentorship, and lessons learned. Traditionally this was done in-person at conferences, and you’d be lucky to attend once a year. For the last decade, it’s been evolving—and I’m pleased that it’s evolved in favor of introverts.
Social media has created an environment for individuals from all levels of the organization to come together around common topics from the comfort of their office or couch. All that’s needed is a smart phone or internet connection, and you’ll gain instant access to professionals around the country, even if it’s your first day working in the industry. One of my favorite places for this connection is Twitter, and through #emchat it’s become a top source of admissions professional development for hundreds of enrollment management professionals.
If you work in enrollment management or simply want to understand more about college recruitment, admissions, and retention, #emchat is a must. Founded in 2011 by Jennielle Strother, Vice President for Enrollment Management at Concordia University Texas, and Alex Williams, Vice President for Marketing Integration at RHB Global, the community has been going strong for over eight years. On its face, you may think #emchat is just a hashtag. Add “#emchat” to a tweet, and it’s cataloged with all the other admissions and enrollment thoughts on Twitter. But truly, it’s so much more. Relationships start and grow here. People find team members, bosses, mentors, and great friends. And along the way, we learn from and with each other, discussing some of the key topics in the profession. If you’re not following #emchat, you’re missing out on the best ongoing admissions professional development out there.
Each week has a different topic, moderated by a volunteer from the #emchat community. Here’s how a chat generally works.
At 8:00 p.m. CT on the dot, the moderator identifies themselves and gets things rolling. For the first 5–10 minutes of the chat, people introduce themselves so you have an idea of who’s around. You likely have an admissions counselor, an admissions director, a VP of Enrollment Management, and the head of an enrollment services provider all in the same chat. It’s an inclusive community. Even if you don’t plan on tweeting much, introduce yourself! You’ll likely pick up a few new followers who can develop into professional relationships (and you should follow new folks as well).
After introductions, the moderator poses questions, starting with Q1 for the first question, Q2 for the next, and so-on. Usually you don’t know the questions in advance. Here are the questions I asked when I moderated the chat on March 5, 2020.
Participants share answers to the questions, starting their tweets with A1 in response to Q1, etc. Don’t forget to include the #emchat hashtag with each response so it shows up in the feed! Often answers spark additional discussion between chatters—that’s fantastic! We’re all there for connections and continued learning. If you join late (or even the next day) it’s okay to answer a question that’s been out there for awhile.
Often, the moderator asks participants to share a final thought. Responses to this prompt often start with FT. You may choose to summarize the discussion, highlight something that stood out to you, or pose a question that still remains. Final thoughts are often a springboard to ongoing conversations with individuals later that night or the following day.
Read up on the conversation.
Read up on the conversation.
Find more on professional development for social media managers: