What Is the ROI of Social Listening?
October 17, 2018
ROI. Everyone likes to ask for it, yet few report it. That’s because it’s hard to quantify both sides of the Return on Investment equation in higher education. The investment should be easy enough: staff time, software, marketing expenses, supplies and materials, vendors/consultants are the most common components of an investment. The return poses more difficulty, as it can take years to materialize (e.g., a major gift, a life-long donor, or an enrolled and retained student). But Campus Sonar and EverTrue are up to the challenge. Let’s talk about the ROI of social listening.