Listen to Your Sonarian Senses: Lessons Learned from Crisis Monitoring

Crises happen. The ripples are felt in-person and online. While talking to every person affected would be helpful, it is not realistic. Social listening, however, gives campuses instant access to online conversations about a particular crisis as they emerge on social sites, in forums, on blogs, in the news, and on other websites. Furthermore, social listening allows for unique views into trends within those conversations as the crisis unfolds in real time. All in all, social listening puts campuses in a better position to plan or adjust crisis communication strategies in the moment based on emerging insights. But this is only effective with human analysts teaming up with technology to write the perfect query and easily visualize the data. 

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