Thanks to social media, the news cycle is now. Which means communications teams need to be plugged into their campus’s online conversation if they want to effectively monitor and manage a crisis.
So you want to increase your social media engagement? I’ve got a hot tip that will outlast any algorithm change, meme trend, or “when to post” advice.
From publicly-available social media posts to blogs to news to forums and more, there is an incredible amount of conversation happening online each day. While there are ways to monitor and measure some of this conversation manually (think, Google Alerts, social media analytics, some social media software), truly strategic social listening not only captures more conversations of interest to you, but does so more consistently over time—ensuring that you’re not only capturing the conversations that matter, but also that you’re able to analyze larger trends in conversation over time.
If part one left you wanting more, I’m back for part two of the best higher ed resources to keep you informed and connected. One of the things I love about this industry is the contributions from the community. We learn together, and it's never too early for you to contribute your expertise. To that end, I’ve also included suggestions for ways to share your work and knowledge with others.
As part of ongoing professional development, it's important to keep up to date and learn from the successes and failures of colleagues in higher education and other industries. I've gathered lists of communities, podcasts, blogs, and conferences I regularly recommend to social media professionals, ranging from free and on-demand, to annual fee-based events. And there are so many fantastic resources, I’ve broken them into two posts so I don’t overwhelm you. First, I’m covering communities and podcasts, then stay tuned for part two: blogs, newsletters, and conferences.
Why followers and engagement rate don't matter and how marketers should measure social media to better reflect campus priorities.
“Getting more followers” or “going viral” isn’t why campuses invest in social media. They invest because it’s a primary communication channel used to increase brand awareness and equity, build alumni affinity, recruit students by increasing applications or yield, or any other number of objectives found in a campus strategic plan. The metrics we use to measure it should assess those goals. Yet many social media managers and their CMOs are tied to vanity metrics like followers or engagement rate without a clear path to change. That’s one reason “Goals and Purpose” is the first chapter of my new book, Fundamentals of Social Media Strategy: A Guide for College Campuses. When campus social media efforts align with campus priorities, the way we measure social media changes.